Terms & Conditions
1. Acceptance of Terms
By accessing and using brokenchord.shop (“the website”), you agree to comply with these terms and conditions (“Terms”). If you do not agree to these terms, please refrain from using the website.
2. General Information
Made by musicians, for musicians – We are a small, dedicated team of music geeks and web ninjas. We operate, handle orders and print our items globally. Most of our orders are printed in the Czech Republic, and we also have additional fulfilment partners in Germany, UK, Latvia & Poland.
Website: brokenchord.shop
Email: [email protected]
3. Products & Merch
brokenchord.shop offers various products for sale on the website. Product descriptions, prices, and availability are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product information, pricing errors, or fraud detection.
Products may slightly vary in color, shape, size or fit. Should you receive your product and find such an issue with it, please contact us so we can amend this by performing a refund or sending another. All product-related inquiries must be sent within 90 days of purchase.
4. Orders and Payments
To place an order, you must provide accurate and complete information. Payments must be made in accordance with the payment methods provided on the website. Your order is subject to acceptance and may be canceled or refunded at our discretion.
Final billing summary shown in your card/bank statement might differ slightly from the totals displayed during checkout, due to rounding up/down of cents, a difference in currency conversion rates or a combination of discounts & coupon codes. Please contact us regarding any payment related inquiries.
5. Taxes & Fees
The prices displayed on the website do not cover any taxes or fees that might be applied in your country on imported goods. Please check your local tax regulations as brokenchord.shop is not responsible for any additional fees, taxes upon delivery or customs issues.
6. Shipping and Delivery
Orders placed on the website will be processed & shipped out within 2-3 business days. We rely on external suppliers for the production of some products, so delivery times may vary. For any orders with time-sensitive needs, please reach out to us for confirmation and assistance.
Please make sure to enter your correct shipping address and avoid any typos, as those might lead to delivery issues and order cancellation.
As we rely on external suppliers, some orders with multiple items might arrive in separate shipments. Nevertheless, all tracking info will be included for your convenience.
The website is not liable for any delays or disruptions in shipping caused by third-party services due to force majeure events, strikes, shutdowns, or customer’s failure to coordinate with shipping arrangements. We recommend staying informed of any potential delays impacting your order. Regardless, shipping & tracking details will be emailed once the order is sent, for your convenience.
7. Cancellations, Refunds & Returns
Should an order fail to arrive, is missing items or is found to be damaged, please let us know so we can amend this by sending a replacement item or perform a full refund. Proof might be required to verify any damages or mistakes. All inquiries regarding cancellations, refunds or replacements must be sent within 90 days of purchase and approved via email.
8. Data Privacy & Personal Information
Our website collects information that is needed for the purpose of completing the & shipping the order, such as a full address, name, email and phone number.
We do not store credit card details nor do we share financial details with any 3rd parties. To protect your privacy, our website operates exclusively under the HTTPS protocol, signed by a trusted SSL certificate. Our website is regularly maintained, updated and held against strict standards of online security. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of the data stored in our system. While no computer system is completely secure, we believe that the measures that we have implemented, reduce the likelihood of security issues at a level that is appropriate for the type of data collected by our website.
9. Intellectual Property
All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of brokenchord.shop and is protected by copyright and other intellectual property laws. You may not use or reproduce our content, designs or products without our express written consent.
For any copyright related inquiries, please contact us at [email protected]
10. Age Restricted Access
When using this website & its online shop, you affirm that you are over 18 years of age. Any unauthorized use by minors is strictly prohibited.
11. Limitation of Liability
We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website or the products/services offered.
12. Changes to Terms
We reserve the right to modify or update these terms at any time. Any changes will be posted on the website, and your continued use of the website constitutes acceptance of the revised terms.
13. Contact Information
If you have any questions or concerns regarding these terms or the website, please contact us by sending an email to: [email protected].
By using the website, you acknowledge that you have read, understood, and agreed to these terms and conditions. Please review these Terms regularly for updates or changes.